Case Study: Valor Hospitality achieves £85,000 net savings and streamlined tronc (tip) distribution across 36 hotels with IRIS Software Group’s Troncmasters

A winning stay for Valor Hospitality with Troncmasters

Valor Hospitality, an award-winning hotel management company operating 36 hotels across the UK and Europe (including Hilton, IHG and Marriott properties), needed a compliant, flexible way to manage the distribution of tips and service charges after new TRONC legislation. They chose Troncmasters by IRIS Software Group to standardize and scale tronc processes while minimizing disruption across diverse hotel operations.

IRIS Software Group implemented Troncmasters with a careful pilot at a complex site, then rolled out six to seven hotels per month, integrating with existing payroll teams and adapting to varied distribution methods. The solution delivered seamless integration and strong aftercare, boosted reward-and-recognition scores by about 1.5–2%, and produced an estimated net saving of around £85,000 after costs—highlighting IRIS Software Group’s expertise, flexibility and compliance support.

Valor Hospitality

Richard Newbery

Employee Relations Manager