Case Study: Carmel achieves 100% delinquent rent collection with IRIO's SMS reminder solution

Carmel - Customer Case Study

Carmel Property Management was struggling to collect rent on time—residents frequently forgot payments and were frustrated by late fees—so Carmel turned to IRIO for a solution to improve rent collection and streamline the collections process. IRIO provided a text messaging solution (SMS reminders) to address the issue.

IRIO sent an SMS reminder on the third day of the month to all residents who were past due, warning that late fees would apply on the 5th. The same day the messages were sent, Carmel collected 100% of delinquent rent, showing IRIO’s text messaging solution drove exceptional resident engagement and fully recovered outstanding payments.

Carmel