Case Study: Washington Broadband reduces support calls and boosts revenue with Irdeto Trusted Home

WISP launches Trusted Home-powered Myfi app for increased revenue and fewer customer support calls

Washington Broadband, a wireless internet service provider in Yakima County, faced the challenge of growing its service portfolio without increasing the time spent on customer support. The company's CEO sought a solution that would reduce support calls and create a new revenue opportunity.

Irdeto's Trusted Home platform provided the solution, powering a branded app called Myfi that was offered as a $5 upgrade. This implementation gave subscribers control over their network and provided the support team with enhanced visibility. For Irdeto's customer, the results included a significant reduction in support calls, lower customer churn, and the successful resolution of long-standing technical issues.

Washington Broadband

Forbes Mercy

Chief Executive Officer