Case Study: KPU Telecommunications boosts home network visibility and cuts truck rolls with Irdeto Trusted Home

KPU Telecommunications - Customer Case Study

KPU Telecommunications, a municipally-owned cable provider in Alaska, faced the challenge of supporting a growing number of connected devices in subscriber homes with a small technical team. Their frontline technicians needed better tools for troubleshooting and a way to generate a new revenue stream. To address this, KPU Telecommunications turned to vendor Irdeto and its Trusted Home solution.

The Irdeto Trusted Home platform provided KPU Telecommunications with deep visibility into home networks through its Care Portal, enabling efficient remote support. This solution led to a significant decrease in support calls and truck rolls by 50% each for subscribers using the service. The deployment also added $8.99 in monthly average revenue per user and increased subscriber satisfaction ratings. Irdeto's product empowered the provider to meet customer expectations and differentiate itself from local competition.

KPU Telecommunications

Dan White

KPU Telecommunications