Case Study: Blue Heron Beach Resort achieves streamlined condo-hotel management and improved reporting with IQware (IQpms)

Blue Heron Beach Resort Streamlines Condo Hotel Management with IQware

Blue Heron Beach Resort, a 283-room lakeside condo hotel in Orlando, faced operational uncertainty with an outdated property management system. General Manager Alex Carius recommended IQware and the property implemented IQware’s core PMS, IQpms (customer since 2007), to replace the old system and address front-desk, inventory and reporting gaps.

IQware implemented IQpms with condo-hotel functionality, a two-way interface to Expedia and the resort website, real-time inventory updates, distinct tracking for rental vs. timeshare inventory, automated reporting and 24/7 support. The transition took two days with 48 hours of side-by-side testing; the result was streamlined operations, faster and automated reporting, improved revenue optimization and better guest placement and inventory visibility across the property.

Blue Heron

Alex Carius

General Manager