Case Study: RepairAll achieves scalable repair store growth with iQmetrix POS and Service & Repair

Why Picking the Right POS is Crucial to RepairAll’s Long-Term Success

RepairAll, a fast-growing device repair business with 14 locations across California, needed a more robust way to manage operations, customer service flow, and growth as the repair market became more sophisticated. After previously using iQmetrix’s POS in its wireless business, the team looked for software that could support its repair stores and keep pace with industry needs. Vendor: iQmetrix; product/service used: RQ POS with the Service & Repair module.

iQmetrix provided RepairAll with its POS platform, enhanced Service & Repair module, BI reporting, and access to partner integrations and professional services to help automate processes and improve reporting. RepairAll said the system gave them the flexibility to build custom dashboards and better track performance, and they trusted iQmetrix as a long-term partner that could scale with them. The measurable impact cited in the case study is RepairAll’s growth to 14 stores and more than 100,000 customers served, supported by a more streamlined and automated operation.

RepairAll

Joseph Howeth

President