Case Study: a Tier 1 wireless telecom carrier achieves seamless BOPIS rollout across authorized retailer stores with iQmetrix

Meeting the Customer Where They Are

The customer, a Tier 1 wireless telecom carrier, faced the challenge of implementing a buy online, pick up in-store (BOPIS) solution across its vast network of authorized retailer stores. This was a complex industry-first endeavor, as contractual obligations prevented the carrier from having full visibility into retailer inventory. The carrier partnered with vendor IQmetrix to develop this crucial omnichannel capability.

IQmetrix implemented a seamless BOPIS integration that respected inventory privacy, showing only product availability without revealing quantities. The solution included features to hold inventory during customer vetting and ensured seamless payment reconciliation for retailers. The rollout was a major success, achieving nearly 99% adoption across thousands of stores. As a result, sales through IQmetrix's BOPIS solution increased by 400% year over year.