Case Study: AT&T Portables boosts sales, reduces theft, and improves training with IQmetrix

Envysion empowers AT&T Portables with real-time access to all stores at once—from nearly anywhere

AT&T Portables, the largest AT&T dealer in the Washington D.C. and Baltimore area, needed a better way to deliver consistent customer service across 27 locations while improving store security and gaining real-time visibility into every transaction. IQmetrix helped address these challenges with Envysion, a video surveillance and POS-integrated solution designed for wireless retail operations.

With IQmetrix’s Envysion system, AT&T Portables deployed high-resolution cameras, audio microphones, cloud access, and exception reporting to monitor stores remotely and coach employees more effectively. The results included turnaround in previously declining stores, reduced internal theft, and stronger team morale and performance, with managers able to respond quickly to issues and improve sales execution.

AT&T

Attique Rasheed

Head of Training and Operations