Case Study: CNN reduces scheduling time and improves global newsroom coordination with Humanity

CNN Deliver 24/7 News Coverage Across the Globe

CNN’s International Programming Department, which manages 24/7 global news coverage across six bureaus, needed a better way to handle highly variable schedules across time zones, holidays, weekends, and overnight shifts. Before working with IQmetrix, scheduling was done manually in Excel, creating extra work for managers, communication gaps, and added complexity around freelancers, overtime, and labor budgets.

IQmetrix implemented Humanity as a centralized workforce management and scheduling platform for CNN, enabling real-time schedule updates, automatic notifications, and easier vacation and time-off requests. The result was an 88% reduction in scheduling time, dropping from 40 hours to 5 hours per week, along with improved coordination across bureaus and simpler freelance budget tracking for CNN’s business and billing teams.

CNN

Ryan Cooper

Director of Programming