Case Study: Zayo achieves faster network visibility and customer service with IQGeo myWorld

Reducing the time to understand and identify network issues

Zayo, a communications infrastructure provider with a 122,000-mile fiber network across North America and Europe, needed a better way to share detailed network asset information across operations, engineering, sales, and support. The company wanted an intuitive, fast, mobile-friendly inventory map that could integrate with GIS, Salesforce.com, Google Maps, and other business systems, while supporting Zayo’s own network and service naming conventions. IQGeo’s myWorld enterprise geomobility platform was selected to help address this challenge.

IQGeo implemented myWorld in about five weeks, followed by a successful proof of concept completed in under two months using Zayo data and use cases. The solution delivered a Google-like user experience, rapid performance, and self-service access to up-to-date network and customer information, reducing the time needed to identify network issues and improving productivity, response times, and customer service. IQGeo also enabled broader collaboration on data quality and fewer calls and emails back to engineering, creating measurable process efficiencies and helping Zayo prepare the inventory map for future customer-facing use.

Zayo

Kris Boccio

VP Systems Development & GIS