Case Study: Pilot Fiber reduces emergency response time with IQGeo

Pilot Fiber restores service in under 72 hours with IQGeo

Pilot Fiber, a provider servicing over 700 buildings, required a tool to maintain high network uptime and ensure the fast resolution of any faults or damage to its assets. Their challenge was to quickly diagnose issues and efficiently generate work orders for repairs. They turned to IQGeo's fiber network management software to meet this need.

Using IQGeo's software, Pilot Fiber was able to plug in ODTR traces to locate faults, gain comprehensive network visibility to determine the best rerouting paths, and automatically generate work orders. In a specific emergency where a fire caused substantial damage and disrupted service for 11 businesses, IQGeo's solution enabled them to restore service to all affected customers in less than 72 hours, dramatically decreasing their emergency response time.

Pilot Fiber