Case Study: a US-based service company saves $376,000 with IQ Telecom's VoIP Audit and Optimization Services

US Based Service Company saves $376,000 with IQ Telecom after a VoIP conversion

A US-based service company in the software industry faced a challenge when the projected return on investment for a new VoIP conversion did not materialize. With a complex telecom environment and an annual budget of $2.6 million, they reached out to IQ Telecom for a review of their new network and services.

IQ Telecom performed a complete audit using their IQT360° platform and identified several issues, including an excess of call paths and non-compliant billing. The vendor worked with the provider to optimize services and correct the billing. This resulted in $376,000 in first-year savings, which included $300,000 from reducing call paths, $70,000 in future savings, $55,000 in back-dated credits, and $6,000 from eliminating charges for closed locations.