Case Study: City of Oakland achieves 97–100% meter uptime and 61% cashless transactions with IPS Group, Inc.

City of Oakland - Customer Case Study

The City of Oakland faced a 20-year-old, coin-only parking system that couldn’t communicate faults or provide back-office reporting, causing slow repairs, lost revenue and poor customer experience. Seeking an upgrade, the City of Oakland contracted IPS Group, Inc. to modernize its meters with IPS smart meters and a Data Management System.

IPS Group, Inc. retrofitted Oakland’s single- and multi-space meters with remote management and real-time alerts, enabling faster repairs and detailed transaction reporting. The upgrade raised meter uptime to 97–100%, drove credit card usage to 61%, halved daily coin collections, and cut repair time from about a week to one day—providing measurable revenue protection and data to support dynamic pricing and future expansion.

City of Oakland

Danita Lee

Parking Meter Collection Supervisor