Case Study: City of Los Angeles achieves increased parking revenue and 99% uptime with IPS Group, Inc.

City of Los Angeles - Customer Case Study

The City of Los Angeles was losing revenue and facing widespread customer frustration from broken, coin-only single-space parking meters and needed a quick, low‑cost way to add credit-card capability and improve uptime. To address this, the City of Los Angeles partnered with IPS Group, Inc., using IPS’s solar-powered, credit card-enabled single-space meter mechanisms and web-based management under a three-year lease-to-own arrangement to retrofit existing meter housings.

IPS Group, Inc. installed an initial 10,000 coin-and-card meters in 12 weeks, delivering wireless monitoring and reliable solar power; the deployment generated an extra $230,000 in one month, achieved >99% uptime, cut hotline complaints by 55%, increased citations 15% while contested citations fell 75%, and saw credit-card payments account for over a third of revenue. The strong results led the City of Los Angeles to expand to 27,000 IPS meters, exceeded original revenue estimates, and reduced environmental waste by roughly 60,000 AA batteries annually.

City of Los Angeles

Dan Mitchell

Senior Transportation Engineer