Case Study: Large Software Company achieves 42% lower communication costs with iPlum

How iPlum Made Remote Communication 42% Cheaper for a Software Company

The customer, a large software company, faced significant communication challenges when transitioning its 50 employees to remote work. Their outdated, on-premise phone system led to disorganized calls, poor call routing, privacy issues from employees using personal numbers, and a drastic drop in customer satisfaction. The company sought a reliable VoIP solution to streamline remote communication and turned to the vendor, iPlum, for its mobile-first business phone system.

iPlum implemented its cloud-based phone system, which provided features like a structured phone tree with extensions, dual-mode calling, and secure texting. This solution dramatically improved call connection accuracy, reduced response times, and enhanced security. The results for the large software company were substantial: a 42% reduction in monthly communication costs, a rise in customer satisfaction scores from 7.2 to 9.4, and a decrease in missed calls from 30% to below 2%.