Case Study: Eagle Peak achieves 100% mobile call recording and text compliance with iPlum

How Eagle Peak Achieved 100% Mobile Call Recording and Text Compliance with iPlum

Eagle Peak, a mid-sized brokerage firm, faced significant compliance risks because its financial advisors primarily used personal smartphones for client communication. This practice left over 70% of daily interactions unmonitored and 88% of message logs incomplete or missing, putting the firm in danger of FINRA and SEC penalties. To solve this, they implemented iPlum's mobile call recording and text compliance solution.

iPlum provided Eagle Peak with a separate business line on advisors' existing phones, enabling automatic, timestamped archiving of all calls and texts to meet regulatory requirements. The solution included a secure cloud portal for oversight and operated on a cost-efficient BYOD model. The results were transformative: the firm achieved 100% audit-ready compliance, streamlined its processes, and realized a 40% cost savings in the first quarter. iPlum provided the necessary tools without compromising the advisors' workflow or responsiveness.

Eagle Peak

David

Compliance Officer