Case Study: Advocate Health Care achieves HIPAA-compliant patient communication with iPlum

How a Physician Achieved 100% Secure Patient Communication Using iPlum’s HIPAA Solutions

The customer, Advocate Health Care, a healthcare provider, faced significant challenges in maintaining HIPAA compliance for patient communication. Their physician, George, was using his personal phone for patient calls and unsecured SMS texts, risking violations and hefty fines. This outdated system also led to missed calls, mixed personal and professional voicemails, and a lack of a signed Business Associate Agreement (BAA). Seeking a secure and efficient solution, they turned to the vendor, iPlum, and its HIPAA-compliant phone system.

iPlum provided a dedicated business number with caller ID masking to keep the physician's personal number private, along with encrypted texting and a separate voicemail system. The solution also included call forwarding, automated messages, and free secure patient accounts. The results were immediate: missed calls decreased by 62%, text response rates improved by 40%, and call volume dropped by 30%. iPlum's implementation ensured 100% secure, HIPAA-compliant communication, eliminated privacy risks, and significantly boosted patient satisfaction and operational efficiency.

Advocate Health Care

George

Advocate Health Care