Case Study: a Midwest-based company expands local reach by 88% with iPlum toll-free numbers

How a Company Expanded Local Reach by 88% using iPlum Toll-Free Numbers

The Midwest-based company, a provider of specialized products and support services, faced a challenge in establishing a local presence across the U.S. and Canada without opening physical offices. Their distributed workforce struggled with communication gaps, as long-distance calls discouraged customer inquiries and a legacy phone system lacked flexibility. The company partnered with iPlum to overcome these hurdles and build essential customer trust.

iPlum provided a comprehensive solution featuring a branded toll-free number and local numbers, which made the business appear more accessible and professional. This implementation resulted in an 88% increase in inbound call volume and a 41% boost in new inquiries from previously low-activity regions. Additionally, the company reduced international calling expenses by 47% and cut missed calls by 36%, significantly improving efficiency and reducing costs with iPlum.