Case Study: Healthcare Organizations achieve HIPAA-compliant patient messaging with iPlum

Healthcare Organizations secure patient texting with iPlum’s 10-year archiving

The customer, healthcare organizations, faced the challenge of needing to communicate with patients via text message while ensuring full compliance with HIPAA regulations. Their use of consumer-grade iMessage was insufficient as it lacked a mandatory Business Associate Agreement (BAA), proper audit controls, and centralized management, creating significant legal and operational risks. They turned to the vendor iPlum for its HIPAA-compliant texting and calling service.

iPlum provided a solution that included a signed BAA, encrypted messaging through a dedicated business number, and centralized administrative controls for user access and archiving. This enabled healthcare organizations to securely manage patient communications, separate them from personal conversations, and maintain comprehensive audit trails. The results were a strengthened compliance program, reduced risk of data breaches, and a more efficient, structured channel for routine patient care communication.