Case Study: Lewis-Manning Hospice Care saves days every month with iplicit

Lewis-Manning Hospice Care - Customer Case Study

Lewis-Manning Hospice Care, a charity providing hospice and bereavement support, faced significant operational challenges due to its rapid expansion. Its old, clunky finance system, Exchequer, relied on manual data entry and paper-based processes, which were time-consuming, error-prone, and created storage issues. The finance team was spending days each month on tasks like bank reconciliation and retail sales updates, hindering their ability to keep up with the increased workload from more than doubling its number of charity shops.

By implementing iplicit's accounting software, the charity streamlined its operations with automated bank feeds, integrated till systems, and a digital workflow for approvals. This saved the team days of work each month, eliminated manual errors, and provided real-time financial insights through better analysis and departmental dashboards. The solution from iplicit was so effective that the team estimates they would have needed to hire significantly more staff to manage their growth without it, allowing them to focus resources on their vital front-line services instead.

Lewis-Manning Hospice Care

Susan Newcombe

Director of Retail