Case Study: Conventus Now achieves 200% increase in member digital engagement and significant cost & efficiency gains with iPipeline

Conventus Now - Customer Case Study

Conventus Now is a joint venture between Catholic Financial Life and Catholic United Financial formed to modernize and automate operations across both societies. Facing legacy PAS systems, declining and under-engaged membership, no member self-service or digital experience, and high operational costs, the venture needed an end-to-end platform to boost engagement, enable agent support, and reduce costs without losing the personal touch members expect.

Conventus Now selected iPipeline’s SSG Digital® platform and PAS+® policy administration system to deliver a standardized, omni-channel digital solution and best-of-breed e-App. The partnership aims to drive accelerated growth and better member service while lowering acquisition and operational costs, with expected impacts including a 200% increase in digital member interactions, 20–30% operational efficiency gains, and significant reductions in product setup time, turnaround time, implementation costs, claims processing and application-to-issue time.

Conventus Now

Jeff Piotrowski

SVP, Information Technology and Insurance Services