Case Study: Dupaco decreases fraud and alert fatigue with IPinfo

How Dupaco decreases financial fraud with IPinfo

Dupaco Community Credit Union, a financial institution with over 150,000 members, faced the dual challenge of rising financial fraud and member alert fatigue. Their existing security alerts were being ignored, preventing members from identifying and reporting suspicious activity. To address this, Dupaco partnered with vendor IPinfo to leverage its IP geolocation and mobile carrier data services.

By integrating IPinfo's data, Dupaco enhanced its alert system to include the precise geolocation of account actions, empowering members to easily recognize fraudulent logins from unfamiliar places. The solution also used mobile carrier data to troubleshoot alert delivery issues and proactively communicate with members. As a result, IPinfo helped Dupaco significantly decrease fraudulent transactions and alert fatigue, leading to a measurable increase in members calling to report and stop in-progress fraud.

Dupaco

Kevin Cray

Software Development Supervisor