Case Study: Carroll Fulmer Logistic Corp. achieves unified communications and cost savings with IPFone

Carroll Fulmer - Customer Case Study

Carroll Fulmer Logistic Corp., a national trucking and logistics company with about 300 employees, 475 drivers and 1,700 trailers, was hampered by an aging premise-based PBX that relied on analog circuits, multiple carriers, poor voicemail/notification, and no integrated call tracking. Already using IPFone’s network, Director of IT Operations Mike Prokosch engaged IPFone to evaluate their VoIP and unified communications capabilities as a way to reduce costs, gain network control, and improve employee and customer experience.

IPFone migrated Carroll Fulmer to a cloud-based VoIP/unified communications platform with an Analytics Package and real-time dashboard, consolidating voice and data onto a single managed platform and adding internal chat and task management. In the first 12 months IPFone’s solution improved call routing and handling, enabled real-time tracking of calls and employee efficiency, supported remote work, and saved “hundreds of dollars a month” in time and unanswered-call monitoring.

Carroll Fulmer

Mike Prokosch

Director of Information Technologies