Case Study: Club Med achieves superior guest communications and PMS integration with IPFone

Club Med - Customer Case Study

Club Med Punta Cana, part of the global Club Med resort group, needed to replace an aging on‑premise PBX without disrupting guest services and to integrate its property management system (PMS) with local PSTN services while keeping operating costs stable. To address these challenges the resort engaged IPFone to modernize its telephony for over 800 guest rooms and about 100 administrative phones.

IPFone implemented a hosted telephony/VoIP solution that replaced the legacy PBX, integrated with the existing PMS and local PSTN, and preserved analog handsets in guest rooms. The deployment delivered superior voice quality, language‑based guest experiences, resilience during natural events, free calls between branch locations and more competitive long‑distance/international rates, meeting Club Med Punta Cana’s goals without increasing operational costs. IPFone enabled these improvements across the resort’s 800+ rooms and 100 admin lines.

Club Med