Case Study: Reddy Family Medical Clinic achieves 90% staff efficiency and faster revenue with iPatientCare's integrated EHR & PMS

Transitioning from Two Independent Software with Integrated EHR & PMS Solution

Reddy Family Medical Clinic, a Rural Health Clinic with multiple locations in Louisiana, was struggling to manage 35–40 patients per day while operating two separate software systems for clinical and billing functions. The fragmented workflow caused scheduling errors, manual billing workarounds, staff-management burdens, lost revenue from incorrect patient demographics and coding, and anxiety over the ICD‑10 transition. To address these issues the clinic evaluated and selected iPatientCare’s integrated EHR and Practice Management/Billing solution.

iPatientCare implemented a unified EHR & PMS with real‑time eligibility verification, ICD‑10 mapping tools, and an interlinked billing workflow that allowed billers to view visit summaries and submit claims quickly. After adoption, the clinic saw employee efficiency rise to over 90%, staffing costs drop, 500+ new patients annually, a 25% reduction in no‑shows/cancellations, and a 99.37% first‑pass claims rate—boosting revenue at time‑of‑service and smoothing the ICD‑10 transition.