Case Study: HCL Technologies achieves network assurance and faster incident resolution with IP Fabric

HCL Technologies set the new standard for world-class service with network assuranc

HCL Technologies, a global IT service provider, faced significant challenges in managing the extreme complexity of its sprawling multi-customer network environment. With over ten thousand devices to manage, their teams lacked central visibility, struggled with time-intensive troubleshooting, and needed to maintain a high standard of service for their clients. To address this, they turned to IP Fabric for its network assurance platform to gain control and visibility.

By implementing IP Fabric's solution, HCL achieved unprecedented network visibility through automated discovery and end-to-end path lookup. This enabled quicker fault isolation, reducing mean time to repair (MTTR) by 30% and significantly decreasing high-priority incidents. The platform's API also allowed for integration with other tools, empowering teams to automate with confidence. Ultimately, IP Fabric provided HCL with the insights needed to optimize operations, reduce manual errors, and continue innovating for their customers.

HCL Technologies

Piyush Sinha

IT Director