Case Study: Welink achieves 18% increase in phone conversions with iovox

Welink Improved Phone Conversions by 18% with iovox technology

Welink, a SaaS platform founded in 2015 that helps small and midsize businesses (accountants, builders, lawyers, agencies and architects) generate leads across eight countries, faced limited visibility into its most important conversion channel: phone calls. To quantify messages, appointments and missed calls for its 5,000+ members and demonstrate platform value, Welink partnered with iovox to deploy call-tracking and visibility services.

iovox implemented dedicated iovox Numbers, Call Whispers, Missed Call Alerts, an API to capture/report missed calls, and an analytics dashboard to surface trends and notify clients by email/SMS. The iovox solution met Welink’s goals and drove an 18% improvement in phone conversion rates, reducing missed opportunities and enabling more proactive client engagement.

Welink

Charles Passerau

CEO