Case Study: Zoopla achieves premier property portal status with iovox call tracking and analytics

We Helped Zoopla Become a Premier Property Portal Website

Zoopla, founded in 2008 and attracting more than 55 million web visitors a month, needed to distinguish itself as the premier property portal and deepen relationships between estate agents and buyers. To close gaps in its customer analytics and better track phone leads, Zoopla partnered with iovox to deploy call tracking and analytics solutions.

iovox delivered quick, easy integrations that provide granular call-tracking data, Call Whispers to flag Zoopla-originating calls to agents, and missed-call alerts so missed opportunities can be captured and followed up. These capabilities improved visibility into customer interactions, boosted follow-up and satisfaction across sectors, and helped reinforce Zoopla’s market position — contributing to recognition such as Top 10 UK Tech Companies and Top 10 Most Innovative UK Companies.

Zoopla

Jan Bilton

(Former) Head of Customer Support