Case Study: OVHcloud (customer) achieves faster responsiveness and higher conversions with iovox WebCallBack (solution provider)

How OVHcloud Increased Responsiveness and Conversions with WebCallBack

OVHcloud, the leading European cloud provider operating 400,000 servers across 30 data centers and serving over 1.5 million customers, needed a way to answer prospect questions faster and remove call-routing bottlenecks so sales advisors could guide buyers through complex cloud purchasing decisions. To solve this, OVHcloud selected iovox and deployed iovox WebCallBack and Analytics to provide real-time phone access from its website.

iovox configured WebCallBack with flexible routing, page targeting, hours of operation and design options so interested visitors are immediately connected to the right, qualified phone advisor. The solution increased responsiveness and eliminated routing bottlenecks, preserved OVHcloud’s high-touch service while supporting global growth, and revealed phone leads as strong buying signals that generate higher-value, qualified opportunities—making iovox WebCallBack an integral part of OVHcloud’s development model.

OVHcloud

Frédéric Sobrie

Strategical Marketing Project Manager