Case Study: Wisconsin Lutheran College scales faculty training and reduces repeat support with iorad

Wisconsin Lutheran College cuts repeat faculty tech support with iorad

Wisconsin Lutheran College faced a challenge in scaling its faculty technology training. Their existing methods, which included face-to-face help, screencasts, and PDF handouts, were time-consuming to create and did not effectively reduce repetitive support requests. The college needed a solution from iorad that could create reusable, polished training materials quickly to answer common questions.

By implementing the iorad tutorial builder, the college created a searchable library of interactive tutorials. This solution from iorad allowed faculty to learn at their own pace across any device and provided multiple output formats from a single process. The result was a significant reduction in repetitive support requests, giving faculty a faster path to answers and building a proactive training resource for future system rollouts.

Wisconsin Lutheran College