Case Study: Synchrony reduces Salesforce training time by 90% with iorad

Synchrony reduces training creation time by over 90% with iorad

Synchrony, a financial services company, faced the challenge of scaling Salesforce and other software training across over 300,000 partner locations with limited enablement resources. Their manual process using documents and videos was slow, difficult to update, and could not keep pace with frequent system changes, creating a significant bottleneck.

Using the iorad platform, Synchrony empowered subject matter experts to create interactive, step-by-step tutorials directly within their browsers without plugins. This solution from iorad reduced training content creation time by over 90%, enabled faster updates, and saw broad adoption across multiple departments, unlocking new use cases like client onboarding.

Synchrony