Case Study: Knowledge Business Services replaces brittle SOPs with scalable training using iorad

Knowledge Business Services builds 20-30 in-app tutorials with iorad

Knowledge Business Services, the shared-services arm of a family of companies, faced the challenge of institutionalizing knowledge with outdated, brittle PDF-based SOPs that required constant manual upkeep whenever software platforms changed. This created a high risk of knowledge loss and a lack of scalable training. The company turned to iorad to solve this problem.

By implementing iorad, the L&D team empowered subject matter experts to build interactive tutorials in the flow of work using a system of floating licenses. This solution from iorad enabled the creation of standardized new-hire onboarding for all companies in the family, a live external training library for customers, and quicker software adoption. The result was a scalable training system that built user confidence through hands-on, step-locked learning and significantly reduced the burden on support teams.

Knowledge Business Services