Case Study: HomeTrust Bank accelerates employee training with iorad

HomeTrust Bank cuts onboarding from 6 months with iorad

HomeTrust Bank faced significant challenges in scaling its employee training programs. The bank's reliance on passive video content made onboarding new customer care agents a lengthy process, taking up to six months, and required resource-intensive manual updates whenever products or processes changed. To address this, they turned to iorad's interactive tutorial platform to create a more engaging and maintainable training solution.

By implementing iorad, HomeTrust Bank replaced static videos with interactive, step-by-step tutorials that allowed employees to click through simulated workflows. This shift resulted in improved learner engagement, stronger knowledge retention, and increased employee confidence. iorad enabled the bank's training team to update tutorials in real-time, significantly reducing the time and resources needed to keep content current and ultimately shortening the lengthy onboarding cycle.

HomeTrust Bank