Case Study: FM:Systems streamlines enterprise training with iorad

FM:Systems turns weeks of video training into minutes with iorad

FM:Systems, a provider of enterprise workplace and facilities management software, faced a significant challenge in training users on its complex platform. Their traditional video production process using Camtasia was slow and difficult to maintain, often taking weeks to update content for minor product changes. They partnered with iorad to find a solution that would allow them to keep their training current and reduce onboarding friction.

By implementing iorad's interactive tutorial builder, FM:Systems replaced static videos with step-by-step, click-through simulations that mirror the actual product. This solution from iorad dramatically reduced content creation time from weeks to minutes, allowing for real-time updates. The results included an improved customer learning experience, a reduction in support tickets, and widespread adoption of tutorials across other departments like support, consulting, and marketing.

FM:Systems