Case Study: Digital Reach scales customer enablement with iorad tutorials

Digital Reach builds iorad tutorials in 15 minutes to scale customer enablement

Digital Reach, a HubSpot partner agency, faced a challenge in scaling its customer enablement. Their previous training methods, which included live sessions, Loom videos, and SOP documents, often led to clients forgetting the material and returning with repeat follow-up questions weeks later, creating more work for the team.

The vendor iorad provided a solution with its interactive tutorial builder. This allowed Digital Reach to create reusable, click-through walkthroughs that clients could practice on their own. This resulted in faster client onboarding, significantly fewer repeat questions, and better self-serve adoption, freeing the team to focus on more strategic work.

Digital Reach