Case Study: Baker Tilly builds a self-serve tax training library with iorad

Baker Tilly builds a self-serve tax training library with iorad and 40 interactive tutorials

Baker Tilly, a major international accounting firm, faced a challenge in scaling its technical training for new hires. Their onboarding process for complex tax software platforms was entirely dependent on senior managers conducting one-on-one walkthroughs, which was not a scalable solution and pulled valuable resources away from client work. They turned to the vendor iorad for a solution.

Using iorad, the team built a centralized, self-serve library of interactive tutorials that captured essential software workflows. This solution allowed new staff to learn and practice at their own pace, eliminating the bottleneck of manager-led training. The results for Baker Tilly included faster onboarding, a significant reduction in repeat support requests, and the creation of a standardized, reusable training resource across their international teams, all achieved with the iorad platform.

Baker Tilly