Case Study: H&H reduces order errors and boosts revenue with iONE360's visual product configurator

From Costly Mistakes, To Seamless Sales

The customer, H&H, along with its brand Xooon, faced significant challenges in selling its upholstery furniture. Their traditional sales process, reliant on physical samples and brochures, led to customer hesitation, order cancellations, and costly mistakes that could run as high as 5% of a store's annual turnover. This created an urgent need for a modern solution to improve visualization and reduce errors, leading them to partner with the vendor iONE360.

iONE360 implemented its visual product configurator, a web-based tool that provides high-quality, realistic 3D visualization and an intuitive guided selling process. This solution allowed sales reps and customers to see configurations in real-time while preventing errors with built-in business rules. For H&H and Xooon, iONE360's configurator dramatically reduced order mistakes from 5% to below 1% in some stores, a savings that alone paid for the project multiple times over, while also increasing customer engagement, conversion rates, and average order value.

H&H

F. Herman

Commercial Director