Case Study: American Air Liquide achieves centralized service requests and improved space utilization with iOffice + SpaceIQ by Eptura

Air Liquide Optimizes Space And Service Requests With iOffice

Air Liquide’s U.S. operations support more than 5,000 employees across roughly 200 locations, but facility maintenance requests were handled by phone, email and in-person interactions, with no centralized tracking or benchmarking. In 2011 the corporate facilities manager needed a standardized, auditable process that would quantify tasks, track who completed them, and provide performance benchmarks to forecast future facility resources.

Air Liquide implemented iOffice’s SaaS Service Request Module to create a one-click intranet portal with a centralized queue, technician assignments, timestamps, automated status emails, and scheduled preventive-maintenance requests. The system delivered real-time visibility into request volume and types by site and operator, improved operational efficiency and customer service, and was quickly expanded with iOffice’s Space Module to manage occupant and space data across 270,000+ square feet.

American Air Liquide