Case Study: a large movie and game distributor recovers lost revenue with iNymbus

Large Movie and Game Distributor Recovers Lost Revenue from Walmart With iNymbus Deduction Management Software

A large movie and game distributor faced significant challenges with invalid deductions and chargebacks from major retailers like Walmart. Common issues included handling a high volume of time-consuming shortage and returns claims, which financially eroded their bottom line and burdened their accounts receivable team with tedious manual work. They sought a solution from vendor iNymbus to automate this deductions processing and recover lost revenue.

iNymbus implemented a robotic process automation (RPA) solution to automatically gather documentation, group claims into PDFs for review, and submit disputes directly through retailer portals. This zero-touch processing drastically reduced manual effort, lowered outstanding deduction balances as retailers paid claims more quickly, and freed up staff for higher-value work. The success with Walmart has led the distributor to expand the use of iNymbus to other problematic retail partners.