Case Study: a large book distributor cuts Amazon chargeback processing costs by 80% with iNymbus DeductionsXchange

Large Book Distributor Achieves Remarkable 80-90% Cost Savings for Amazon Chargebacks with iNymbus Automation

A large book distributor faced a significant challenge with Amazon chargebacks, which were eating into its margins. Amazon was issuing chargebacks on nearly a third of invoices, and the high volume of transactions created thousands of claims monthly. The manual process of disputing these claims was extremely time-consuming and costly, and the company was unable to process them within Amazon's short dispute windows. They turned to the vendor iNymbus for a solution using their cloud robotic automation.

iNymbus implemented a cloud robotic automation solution that automated the entire dispute process, from data extraction to uploading claims to Amazon's portal. This allowed the book distributor to dispute every single claim within the required deadlines. The results were dramatic: the cost per claim was reduced by approximately 80%, from a manual cost of $5.28 to an automated cost of around $1. The implementation brought the backlog of chargebacks to zero, improving cash flow and freeing up staff to focus on more strategic tasks.