Case Study: D&H Distributing reduces deductions and saves time with iNymbus

iNymbus Empowers D&H Distributing Tackling Thousands Of Walmart Deductions Every Month With Automation

D&H Distributing, a major North American technology and consumer electronics distributor, faced a severe challenge in manually processing a high volume of deductions and chargebacks from large retailers like Walmart and Amazon. The manual process was extremely time-consuming, requiring extensive overtime and risking denied claims. Seeking an automated solution, they turned to vendor iNymbus and its DeductionsXchange service to address these issues efficiently.

The iNymbus solution used cloud robotic automation to automatically dispute and resolve deductions, specifically targeting high-volume retailers. This eliminated manual data entry and allowed D&H Distributing to reallocate staff to more valuable tasks like root cause analysis. iNymbus resolved approximately 80% of all freight claims, processed up to 500 claims daily, and saved an estimated 7-10 minutes per claim. This automation provided the scalability to confidently engage with new, complex customers without adding staff, ultimately saving significant time and resources.

D&H Distributing

Heather Reso

Senior Director of Credit Services