Case Study: Warner Bros reduces deductions and chargeback processing costs by 80% with iNymbus

How Warner Brothers Reduced Deductions and Chargeback Processing Costs by 80%

Warner Bros faced a significant challenge with the manual processing of retail deductions and chargebacks. Each claim had to be painstakingly organized and uploaded to various, uniquely complex retailer portals, a process that was extremely time-consuming and costly, averaging between $3.20 and $5.00 per claim. This manual system required extensive training and retraining of staff and caused major delays in resolving claims and receiving payments. To overcome this, Warner Bros partnered with the vendor iNymbus for an automated solution.

iNymbus implemented an automated system that used sophisticated engines to extract, organize, and upload claim data and documents to retailer portals. This solution drastically reduced the time to file a claim from months to just 24 hours. The results were an 80% reduction in processing costs, bringing the cost per claim down to $1, and the elimination of 160-250 FTE hours per 1,000 claims, alongside the complete removal of annual training hours.

Warner Bros

Rohit Patel

Former VP WW Credit & Collections