Case Study: a wireless accessories distributor and manufacturer simplifies chargeback processing with iNymbus Cloud Robotic Automation

How to Simplify the Chargeback and Deduction Process when Dealing with Large Retailers

A wireless accessories distributor and manufacturer faced significant challenges managing a high volume of chargebacks and deductions from large retailers like Target and Best Buy. The manual process of navigating multiple unique retailer portals to gather documentation and file disputes was extremely time-consuming, requiring 1 to 1.5 full-time employees per 1,000 claims and costing up to $5.28 per claim. Their accounts receivable department was overburdened by this tedious work and the risk of missing short dispute windows. To solve this, the company turned to the vendor iNymbus and its cloud robotic automation service.

By implementing iNymbus, the distributor automated the entire claims process. The solution extracted necessary documents from internal and external systems and automatically uploaded them to the correct retailer portals. This drastically reduced manual effort, cutting the cost per claim from over $5.00 to as low as $0.40. The automation freed up hundreds of hours of employee time each month, allowing staff to be reallocated to more strategic initiatives and significantly improving cash flow by resolving claims in 24 hours instead of 3 to 6 months.