Case Study: a large retail giant transforms deduction management with iNymbus DeductionXchange

How a Client with $2 Billion in Annual Revenue Tackled Deductions with iNymbus

A large retail giant with established brands in beauty, health, and home goods faced significant challenges in managing deductions from major retailers like Walmart and Amazon. The process was handled manually by a team of nearly 40 employees, who used spreadsheets and portals to research claims, a cumbersome method that took 3-4 weeks to compile documentation and created a growing backlog. To address this, the company turned to iNymbus and its DeductionXchange RPA solution to automate the workflow, reduce costs, and improve visibility.

The implementation of iNymbus' solution, guided by clear standard operating procedures, automated the retrieval of documentation from multiple sources and the submission of disputes. This transformed the process from taking weeks to mere minutes. iNymbus enabled the retail giant to reduce its direct cost to collect by 94% and reassign staff to more strategic work, all while gaining new, centralized visibility into the status and value of all deductions across its retail partners.