Case Study: D&H Distributing reduces chargeback and deduction processing time with iNymbus

D&H Distributing automates deductions up to 30x faster with iNymbus

D&H Distributing, a major electronics distributor, faced significant challenges managing the high volume of deductions and chargebacks from retailers like Walmart, Target, and Amazon. The manual process was overwhelming their staff, making it difficult to keep up with claims and identify the root causes of these deductions. They turned to the vendor iNymbus and its AR Deduction Management software to find an automated solution for this volume-related issue.

iNymbus implemented its automated solution, which utilizes Robotic Process Automation (RPA) to handle the deduction process. The system automatically communicates with D&H's systems, gathers necessary data, and uploads claims directly to retailer portals. This implementation by iNymbus led to dramatic results: processing speed increased by up to 30 times, allowing over 1,000 claims to be handled in less than a week. The company also significantly reduced manual labor costs and found that 99% of their claims were recoverable.

D&H Distributing