Case Study: Freshprep achieves faster feature launches and improved customer satisfaction with InvoZone resource augmentation

Freshprep boosts customer satisfaction by 30% with InvoZone

Freshprep, a leading online meal service provider, faced significant challenges in scaling its operations, including system overload during peak hours, strained internal resources, and the need to improve customer retention. To address these issues, they partnered with InvoZone for IT staff augmentation services to gain access to skilled software developers and e-commerce specialists.

InvoZone provided external resources that integrated quickly with Freshprep's team, accelerating the development and launch of new features. This solution enhanced system usability and performance, leading to a 30% increase in customer satisfaction and record-high sales. The successful technological upgrade and improved user experience also contributed to Freshprep securing $21M CAD in Series B funding.

Freshprep