Case Study: Social Security Scotland boosts internal knowledge management traffic with Invotra

Social Security Scotland achieve a 78% increase in Internal Knowledge Management traffic through engaging designs and intuitive search

Social Security Scotland, an executive agency of the Scottish Government, faced significant challenges with its internal knowledge management system. Employees were frustrated by an ineffective search function that failed to recognize common acronyms, a cluttered site navigation, and low engagement with content. To address these issues, they partnered with Invotra to optimize their intranet and improve the user experience.

Invotra worked with Social Security Scotland to redesign the platform's search and navigation, implementing solutions like an improved search bar with acronym support, a reorganized information architecture, and customized homepage layouts to surface critical content. This collaboration led to impressive results: a 78.56% increase in intranet visits, a 106% rise in page views, and an 80% increase in content downloads, demonstrating a vastly more effective and trusted knowledge hub for their users.

Social Security Scotland