Case Study: NHS Test and Trace launches The Hub intranet in 8 days with Invotra

NHS Test and Trace - Customer Case Study

NHS Test and Trace, a British government organization responsible for combating COVID-19, faced the immense challenge of rapidly connecting and communicating with a fast-growing, dispersed workforce of over 40,000 employees. They needed a secure, centralized intranet to be built and launched in an extremely short timeframe to support their critical pandemic response efforts. They partnered with the vendor Invotra to implement their intranet solution.

Invotra built and launched "The Hub" intranet platform in just eight days, utilizing a user-centered design and a phased rollout that included secure multi-factor authentication and GOV.UK Notify integration. The results were significant, with over 1.29 million page views in the first six months and a 1395% growth in the user base within 30 days. Invotra provided a scalable, secure solution that enabled NHS Test and Trace staff to access vital information quickly, directly improving their communication and response capabilities.

NHS Test and Trace

Natalie Proffitt

Internal Digital Channels Lead