Case Study: HM Revenue & Customs migrates 100,000+ pages to a new intranet with Invotra

Invotra migrates over 100,000 pages and files for HMRC to their new intranet

HM Revenue & Customs (HMRC), a UK government department with 78,000 employees, faced the challenge of migrating over 100,000 pages and files from a legacy intranet to a new platform without breaking content or links. The content lacked consistency as it was pulled from various sources, and large files presented additional import difficulties. They enlisted the vendor Invotra to manage this complex migration to their intranet platform.

Invotra's solution involved a discovery phase to review and correct HTML issues, working with HMRC to prioritize over ten datasets for migration. The vendor built custom content importers to ensure a successful transfer that took just seven months. The results included an uninterrupted experience for staff, easier access to content organized by taxonomies, and a new platform with collaborative tools. Invotra successfully migrated all 100,000+ content items to the new intranet.

HM Revenue & Customs