Case Study: Epicor achieves faster remote monitoring and reduced response times with Invonto

Epicor cuts remote response time from 4 hours to 15 minutes with Invonto

Epicor, a leading provider of retail business management software, faced a challenge where its customer service team struggled to track and resolve errors from its global network of retail outlets, causing significant outages. Invonto was engaged to help develop a remote monitoring application to reduce service response time and improve customer retention.

Invonto implemented a cloud-based remote monitoring and management (RMM) software solution. This included a centralized database to collect real-time data and a white-labeled dashboard that visualized critical issues. The solution reduced error response time from 4 hours to 15 minutes and is saving Epicor over 120,000 hours and $12 million annually.

Epicor